Neck Problems and Injuries | HealthLink BC (2025)

Do you have a neck injury or other neck problem?

Yes

Neck problem or injury

No

Neck problem or injury

How old are you?

Less than 5 years

Less than 5 years

5 years or older

5 years or older

Are you male or female?

Male

Male

Female

Female

The medical assessment of symptoms is based on the body parts you have.

  • If you are transgender or non-binary, choose the sex that matches the body parts (such as ovaries, testes, prostate, breasts, penis, or vagina) you now have in the area where you are having symptoms.
  • If your symptoms aren’t related to those organs, you can choose the gender you identify with.
  • If you have some organs of both sexes, you may need to go through this triage tool twice (once as "male" and once as "female"). This will make sure that the tool asks the right questions for you.

Have you had surgery on your neck in the past month?

Yes

Neck surgery in the past month

No

Neck surgery in the past month

Could you be having symptoms of a heart attack?

If you're having a heart attack, there are several areas where you may feel pain or other symptoms.

Yes

Symptoms of heart attack

No

Symptoms of heart attack

Have you had a major trauma in the past 2 to 3 hours?

Yes

Major trauma in past 2 to 3 hours

No

Major trauma in past 2 to 3 hours

Do you have any numbness, tingling, or weakness or any moderate to severe pain that started after the trauma?

Yes

Symptoms after major trauma

No

Symptoms after major trauma

Have you had a neck injury in the past month?

Yes

Neck injury in the past month

No

Neck injury in the past month

Are you having trouble moving your neck or either arm normally?

Yes

Difficulty moving neck or arm

No

Difficulty moving neck or arm

Are you able to move your arm or hand?

Yes

Able to move arm or hand

No

Unable to move arm or hand

Have you had trouble moving your neck or arm for more than 2 days?

Yes

Difficulty moving neck or arm for more than 2 days

No

Difficulty moving neck or arm for more than 2 days

Do you have numbness, tingling, or weakness in your arms or hands?

Weakness is being unable to use the arm or hand normally no matter how hard you try. Pain or swelling may make it hard to move, but this is not the same as weakness.

Yes

Numbness, tingling, or weakness in arms or hands

No

Numbness, tingling, or weakness in arms or hands

Did the numbness and weakness start right after the injury?

Yes

Numbness and weakness began immediately after injury

No

Numbness and weakness began immediately after injury

Have the symptoms lasted for more than an hour?

Yes

Numbness, tingling, or weakness for more than 1 hour

No

Numbness, tingling, or weakness for more than 1 hour

Do you have a deep wound in your head or neck?

This is more than a minor cut. This type of injury usually is caused by an object going through all the layers of skin to the tissue beneath.

Yes

Deep wound to head or neck

No

Deep wound to head or neck

Has sudden, severe weakness or severe numbness affected the whole arm or the whole hand?

Weakness is being unable to use the arm or hand normally, no matter how hard you try. Pain or swelling may make it hard to move, but that is not the same as weakness.

Yes

Severe or sudden numbness or weakness in the whole arm or hand

No

Severe or sudden numbness or weakness in the whole arm or hand

Do you have trouble moving your neck?

Yes

Difficulty moving neck

No

Difficulty moving neck

Is it very hard to move or somewhat hard to move?

"Very hard" means you can't move it at all in any direction without causing severe pain. "Somewhat hard" means you can move it at least a little, though you may have some pain when you do it.

Very hard

Very hard to move

Somewhat hard

Somewhat hard to move

How long have you had trouble moving your neck?

Less than 2 days

Difficulty moving neck for less than 2 days

2 days to 2 weeks

Difficulty moving neck for 2 days to 2 weeks

More than 2 weeks

Difficulty moving neck for more than 2 week

Has the loss of movement been:

Getting worse?

Difficulty moving is getting worse

Staying about the same (not better or worse)?

Difficulty moving is unchanged

Getting better?

Difficulty moving is improving

Are you having trouble breathing (more than a stuffy nose)?

Yes

Difficulty breathing more than a stuffy nose

No

Difficulty breathing more than a stuffy nose

Would you describe the breathing problem as severe, moderate, or mild?

The symptoms in an adult or older child are different than the symptoms in a young child or baby.

Severe

Severe difficulty breathing

Moderate

Moderate difficulty breathing

Mild

Mild difficulty breathing

Is your ability to breathe quickly getting worse?

Yes

Breathing problems are quickly worsening

No

Breathing problems are quickly worsening

Do you have any swelling or a lump in your neck?

Yes

Swelling or lump in neck

No

Swelling or lump in neck

Is it quickly getting worse?

Yes

Lump or swelling in neck is rapidly increasing

No

Lump or swelling in neck is rapidly increasing

Are you hoarse or having trouble swallowing?

Yes

Difficulty swallowing or hoarseness

No

Difficulty swallowing or hoarseness

Is there any neck pain?

Yes

Neck pain

No

Neck pain

How bad is the pain on a scale of 0 to 10, if 0 is no pain and 10 is the worst pain you can imagine?

Signs of pain in a baby or toddler are different than signs of pain in an older child.

5 to 10: Moderate to severe pain

Moderate to severe pain

1 to 4: Mild pain

Mild pain

Has the pain:

Gotten worse?

Pain is increasing

Stayed about the same (not better or worse)?

Pain is unchanged

Gotten better?

Pain is improving

Do you have any neck pain?

Yes

Neck pain

No

Neck pain

How bad is the pain on a scale of 0 to 10, if 0 is no pain and 10 is the worst pain you can imagine?

8 to 10: Severe pain

Severe pain

5 to 7: Moderate pain

Moderate pain

1 to 4: Mild pain

Mild pain

How long has the pain lasted?

Less than 2 full days (48 hours)

Pain less than 2 days

2 days to 2 weeks

Pain 2 days to 2 weeks

More than 2 weeks

Pain more than 2 weeks

Has the pain:

Gotten worse?

Pain is getting worse

Stayed about the same (not better or worse)?

Pain is unchanged

Gotten better?

Pain is getting better

Do you think that the neck problem may have been caused by abuse?

Yes

Neck problem may have been caused by abuse

No

Neck problem may have been caused by abuse

Do you think you may have a fever?

Yes

Possible fever

No

Possible fever

Do you have symptoms of a serious illness?

Yes

Symptoms of serious illness

No

Symptoms of serious illness

How long have you had neck symptoms?

Less than 1 week

Symptoms for less than 1 week

1 to 2 weeks

Symptoms for 1 to 2 weeks

More than 2 weeks

Symptoms for more than 2 weeks

Many things can affect how your body responds to a symptom and what kind of care you may need. These include:

  • Your age. Babies and older adults tend to get sicker quicker.
  • Your overall health. If you have a condition such as diabetes, HIV, cancer, or heart disease, you may need to pay closer attention to certain symptoms and seek care sooner.
  • Medicines you take. Certain medicines, such as blood thinners (anticoagulants), medicines that suppress the immune system like steroids or chemotherapy, or natural health products can cause symptoms or make them worse.
  • Recent health events, such as surgery or injury. These kinds of events can cause symptoms afterwards or make them more serious.
  • Your health habits and lifestyle, such as eating and exercise habits, smoking, alcohol or drug use, sexual history, and travel.

Try Home Treatment

You have answered all the questions. Based on your answers, you may be able to take care of this problem at home.

  • Try home treatment to relieve the symptoms.
  • Call your doctor if symptoms get worse or you have any concerns (for example, if symptoms are not getting better as you would expect). You may need care sooner.

HomeTreatment

RelatedInformation

Pain in children under 3 years

It can be hard to tell how much pain a baby or toddler is in.

  • Severe pain (8 to 10): The pain is so bad that the baby cannot sleep, cannot get comfortable, and cries constantly no matter what you do. The baby may kick, make fists, or grimace.
  • Moderate pain (5 to 7): The baby is very fussy, clings to you a lot, and may have trouble sleeping but responds when you try to comfort him or her.
  • Mild pain (1 to 4): The baby is a little fussy and clings to you a little but responds when you try to comfort him or her.

Pain in children 3 years and older

  • Severe pain (8 to 10): The pain is so bad that the child can't stand it for more than a few hours, can't sleep, and can't do anything else except focus on the pain. No one can tolerate severe pain for more than a few hours.
  • Moderate pain (5 to 7): The pain is bad enough to disrupt the child's normal activities and sleep, but the child can tolerate it for hours or days.
  • Mild pain (1 to 4): The child notices and may complain of the pain, but it is not bad enough to disrupt his or her sleep or activities.

Symptoms of difficulty breathing can range from mild to severe. For example:

  • You may feel a little out of breath but still be able to talk (mild difficulty breathing), or you may be so out of breath that you cannot talk at all (severe difficulty breathing).
  • It may be getting hard to breathe with activity (mild difficulty breathing), or you may have to work very hard to breathe even when you're at rest (severe difficulty breathing).

Severe trouble breathing means:

  • You cannot talk at all.
  • You have to work very hard to breathe.
  • You feel like you can't get enough air.
  • You do not feel alert or cannot think clearly.

Moderate trouble breathing means:

  • It's hard to talk in full sentences.
  • It's hard to breathe with activity.

Mild trouble breathing means:

  • You feel a little out of breath but can still talk.
  • It's becoming hard to breathe with activity.

Severe trouble breathing means:

  • The child cannot eat or talk because he or she is breathing so hard.
  • The child's nostrils are flaring and the belly is moving in and out with every breath.
  • The child seems to be tiring out.
  • The child seems very sleepy or confused.

Moderate trouble breathing means:

  • The child is breathing a lot faster than usual.
  • The child has to take breaks from eating or talking to breathe.
  • The nostrils flare or the belly moves in and out at times when the child breathes.

Mild trouble breathing means:

  • The child is breathing a little faster than usual.
  • The child seems a little out of breath but can still eat or talk.

Pain in adults and older children

  • Severe pain (8 to 10): The pain is so bad that you can't stand it for more than a few hours, can't sleep, and can't do anything else except focus on the pain.
  • Moderate pain (5 to 7): The pain is bad enough to disrupt your normal activities and your sleep, but you can tolerate it for hours or days. Moderate can also mean pain that comes and goes even if it's severe when it's there.
  • Mild pain (1 to 4): You notice the pain, but it is not bad enough to disrupt your sleep or activities.

Major trauma is any event that can cause very serious injury, such as:

  • A fall from more than 3.1 m (10 ft)[more than 1.5 m (5 ft) for children under 2 years and adults over 65].
  • A car crash in which any vehicle involved was going more than 32 km (20 miles) per hour.
  • Any event that causes severe bleeding that you cannot control.
  • Any event forceful enough to badly break a large bone (like an arm bone or leg bone).

Symptoms of serious illness may include:

  • A severe headache.
  • A stiff neck.
  • Mental changes, such as feeling confused or much less alert.
  • Extreme fatigue (to the point where it's hard for you to function).
  • Shaking chills.

Symptoms of a heart attack may include:

  • Chest pain or pressure, or a strange feeling in the chest.
  • Sweating.
  • Shortness of breath.
  • Nausea or vomiting.
  • Pain, pressure, or a strange feeling in the back, neck, jaw, or upper belly, or in one or both shoulders or arms.
  • Light-headedness or sudden weakness.
  • A fast or irregular heartbeat.

For men and women, the most common symptom is chest pain or pressure. But women are somewhat more likely than men to have other symptoms like shortness of breath, tiredness, nausea, and back or jaw pain.

Call 9-1-1 Now

Based on your answers, you need emergency care.

Call 9-1-1 or other emergency services now.

Sometimes people don't want to call 9-1-1. They may think that their symptoms aren't serious or that they can just get someone else to drive them. Or they might be concerned about the cost. But based on your answers, the safest and quickest way for you to get the care you need is to call 9-1-1 for medical transport to the hospital.

Seek Care Now

Based on your answers, you may need care right away. The problem is likely to get worse without medical care.

  • Call your doctor now to discuss the symptoms and arrange for care.
  • If you cannot reach your doctor or you don't have one, seek care in the next hour.
  • You do not need to call an ambulance unless:
    • You cannot travel safely either by driving yourself or by having someone else drive you.
    • You are in an area where heavy traffic or other problems may slow you down.

Call 9-1-1 Now

Based on your answers, you need emergency care.

Call 9-1-1 or other emergency services now.

Do not move the person unless there is an immediate threat to the person's life, such as a fire. If you have to move the person, keep the head and neck supported and in a straight line at all times. If the person may have a spinal injury from diving into the water and is still in the water, float the person face up in the water.

Sometimes people don't want to call 9-1-1. They may think that their symptoms aren't serious or that they can just get someone else to drive them. But based on your answers, the safest and quickest way for you to get the care you need is to call 9-1-1 for medical transport to the hospital.

Seek Care Today

Based on your answers, you may need care soon. The problem probably will not get better without medical care.

  • Call your doctor today to discuss the symptoms and arrange for care.
  • If you cannot reach your doctor or you don't have one, seek care today.
  • If it is evening, watch the symptoms and seek care in the morning.
  • If the symptoms get worse, seek care sooner.

HomeTreatment

RelatedInformation

Make an Appointment

Based on your answers, the problem may not improve without medical care.

  • Make an appointment to see your doctor in the next 1 to 2 weeks.
  • If appropriate, try home treatment while you are waiting for the appointment.
  • If symptoms get worse or you have any concerns, call your doctor. You may need care sooner.

HomeTreatment

RelatedInformation

Call 9-1-1 Now

Based on your answers, you need emergency care.

Call 9-1-1 or other emergency services now.

After you call 9-1-1, the operator may tell you to chew 1 adult-strength (325 mg) or 2 to 4 low-dose (81 mg) aspirin. Wait for an ambulance. Do not try to drive yourself.

Sometimes people don't want to call 9-1-1. They may think that their symptoms aren't serious or that they can just get someone else to drive them. But based on your answers, the safest and quickest way for you to get the care you need is to call 9-1-1 for medical transport to the hospital.

Post-Operative Problems

Neck Problems and Injuries | HealthLink BC (2025)
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